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Take Action Now & Contact City Officials
Since 2020, Knoxville HEART has worked to educate local elected officials about the effectiveness of alternative response programs (also known as community responder programs) and how Knoxville could benefit from our own program.
In late 2025, the Knoxville and Knox County Alternative Response Taskforce submitted to Mayor Kincannon their “Alternative Response Business and Service Delivery Plan” (what we will call the “Taskforce Report”) with recommendations for creating a community responder program in Knoxville.
Now is the time to let our City Council, Mayor, and other officials know that the people of Knoxville want a community responder program based on the Taskforce Report to be funded in the 2026-27 City of Knoxville budget.
Please join us in calling, writing, emailing, and pressuring city officials to create a community responder program in Knoxville.
Conversation Starters/ Talking Points
We encourage you to personalize your message to our city officials, but here are some key points you can mention. Feel free to use or reference our research as well.
Community Response Saves Money
Knoxville Police Department spends millions in overtime pay. Let’s lessen their burden & take some of the non-violent 911 calls
Alternative response is always less expensive than police response
Knoxville could save millions! What could the city of Knoxville do with just annual savings of 2-4 million to reinvest in our communities?
Community Response Improves Outcomes For Those In Crisis
All people deserve compassionate response when experiencing a mental health crisis.
There are many programs across the country safely running alternative response teams without need for police co-response.
People with serious mental health disorders are 16 times more likely than the general public to be killed during a police encounter.
Police presence can escalate people experiencing a mental health crisis.
Incarceration is not a treatment for mental health crises and exacerbates the problem.
There is no reason someone experiencing a mental health crisis should be at risk for arrest due to their crisis, substance use, houselessness, and more.
Write, Email & Call Our Local Officials
Knoxville Mayor Indya Kincannon
400 Main St., Room 691
Knoxville, TN 37902
865-215-2040
Mayor@KnoxvilleTN.gov
Councilmember Karyn Adams - District 1
PO Box 9058
Knoxville, TN 37940
865-207-6944
KAdams@KnoxvilleTN.gov
Councilmember Nathan Honeycutt - District 2
PO Box 10484
Knoxville, TN 37939
865-236-1218
NHoneycutt@KnoxvilleTN.gov
Councilmember Doug Lloyd - District 3
PO Box 52306
Knoxville, TN 37950
865-369-8675
DLloyd@KnoxvilleTN.gov
Councilmember Matthew DeBardelaben - District 4
1418 Cornelia St #2
Knoxville, TN 37917
865-809-8480
MDebardelaben@KnoxvilleTN.gov
Councilmember Charles Thomas - District 5
386 Hiawassee Avenue
Knoxville, TN 37917
865-687-6090
CAThomas@KnoxvilleTN.gov
Councilmember Denzel Grant - District 6
PO Box 3446
Knoxville, TN 37927
865-770-8290
DGrant@KnoxvilleTN.gov
Councilmember Lynne Fugate - At-Large Seat A
PO Box 11245
Knoxville, TN 37939
865-566-7414
LFugate@KnoxvilleTN.gov
Councilmember Debbie Helsley - At-Large Seat B
210 Ailsie Dr
Knoxville, TN 37920
865-789-8875
DHelsley@KnoxvilleTN.gov
Councilmember Amelia Parker - At-Large Seat C
P.O. Box 6132
Knoxville, TN 37914
865-851-8561
AMParker@KnoxvilleTN.gov